Ottawa, Ontario, Canada 1-855-363-7323
Frequently Asked Questions
Are you a Canadian company?
Yes, we are a 100% owned and operated Canadian company.

Where are you located?
Our head office is in Ottawa, Ontario, Canada and we have a satellite office in Wilmington, Delaware, United States.

Do you have other offices in Canada?

Do you ship to the US?
Yes, please visit our US website

Do you ship internationally?
Yes, we have 20 years experience with shipping internationally. If you are outside of Canada you will need to contact us to place your order.

Can I pickup my order?
Unfortunately, due to the distribution protocols of our company we are not setup to accommodate in person pickups.

Can you use my courier account for shipping?
Yes, please contact our office to arrange.

How do I track my package?
Once your order has been shipped out of our distribution center, you will receive an email with your tracking number and link to the specified shipping provider in order to track your package.

What form of payment do you accept?
We accept all major credit cards, direct deposits, and cheques.

Can you bill me for my order?
We accept purchase orders from some institutional organizations, please contact our office to inquire and make arrangements. Generally, we do not accept purchase orders from private companies without a credit card on file.

Do you offer distributor pricing?
Yes, depending on quantity and frequency of the orders, and only for customers that we have an established working relationship with. Generally, we do not offer distributor pricing for first time customers.

Do you offer samples?
We do not offer samples; however, you can purchase a single item of a product by contacting our office.

Do you accept returns?
Due to the nature of our resuscitation products we can only accept returns in original sealed condition. Products must be shipped back to us at the cost of the customer, and a 15% restocking fee applies. Unfortunately due to our scrupulous approval process, we cannot accept returns of custom printed material.

I placed an order that includes custom printing. How do I send you my logo?
Thanks for your order! Please email your logo to Once we receive your logo our art department will prepare a digital mock up of your finished product. This will then be emailed back to you for your approval. The art department will work with you until you are satisfied with print specifications. Even though your order is placed, nothing will be printed until you have sent your approval.

What is the lead time for custom print orders?
Lead times vary depending on the size of your order; however, generally custom print orders take 1-2 weeks before they are shipped.

Can you print my logo in full colour?
We can print up to 3 colours on some larger products; however, a separate charge applies for each colour. Please contact our office to discuss your options.

Is there a setup fee for custom printing?
We charge a setup fee of $75.00 the first time you order a custom print with us. There is no setup fee for subsequent orders unless you make changes to your logo. If you order one of our promotional packages the setup fee is included in the price.

I want to order a variation of something I saw on your website. Is that possible?
Yes, please contact our office to discuss.

Are your CPR barriers registered with Health Canada?

Do you sell first aid kits or first aid supplies?
No. However, we can refer you to a company that does.

Do you sell AED's?
No. However, we can refer you to a company that does.